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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Most recent postings:
I clicked "Update", the files were downloaded, yet when I start Direct Connect, I have the same number of institutional buyers in the database.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. When I click Update on the File menu, nothing happens. Why?
  2. Why can't I send e-mail to an institutional buyer by clicking on their e-mail?
  3. How often should I update?
  4. Why can’t I access the Direct Connect web page from my Direct Connect program?
  5. Can I send an e-mail message to an institutional note buyer from Direct Connect?
  6. I put in a note and the company I expected the program to find did not come up. Why?
  7. What if a company is no longer in business?
  8. What if a note buying company gives me really good service? Can I post that information?
  9. I have a cash flow that is not on the list called "Type of Note", what should I do?
  10. I don’t understand some of the questions on the input screen. What should I do?
  11. On the "Search Results" screen, the note buyer does not have an e-mail address. How can I e-mail them?
  12. Do I have to send a cover letter to the note buyer with my note?
  13. I clicked "Update", the files were downloaded, yet when I start Direct Connect, I have the same number of institutional buyers in the database.

When I click Update on the File menu, nothing happens. Why?

If you are an America Online(TM) user, or if you use other proprietary software to access the Internet, you need to log on using that program first and then select Update from the File menu. Most Internet Service Providers supply a standard dial-up access to the Internet which means that your computer will dial up and log onto the Internet as soon as a program - like Direct Connect - requests Internet access.

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Why can't I send e-mail to an institutional buyer?

If you are an America Online(tm) user, or if you use other proprietary software to access the Internet, you need to use that program to send an e-mail message to an institutional buyer in Direct Connect. Most Internet Service Providers supply a standard dial-up access to the Internet which means that your computer will dial up and log onto the Internet as soon as a program - like Direct Connect - requests Internet access. If you have such an ISP, when you click an e-mail address in Direct Connect, your default e-mail program will start with a new, blank message addressed to the recipient you clicked on.

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How often should I update?

The cash flow industry is always changing. We recommend that you update regularly. It is free. Choose "Update" under the "File" menu. Direct Connect will automatically dial up the Direct Connect web site. It will update both the computer program and the database. It will take between five and 20 minutes for the update. There are five files that are transferred to your computer each time you update.

You can also check this web site to see if a new update is available.

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Why can’t I access the Direct Connect web page from my Direct Connect program?

You can. Go directly to the Direct Connect web page. On the "Input Screen" simply click on the button that says "Direct Connect On The Web" You will then be taken to the Direct Connect home page. At this site you can leave messages and read messages about the various corporate note buyers.

Alternatively, you can to the "Help" menu at the top of your screen and select "Help on the Web." You can choose to either go the NoteWorthy Newsletter’s web site or the Direct Connect web site. Click on "Note Buyer Direct Connect Home Page" to go to the Direct Connect home page.

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Can I send an e-mail message to an institutional note buyer from Direct Connect?

Yes. Simple click on "e-mail address" in the list on the "Search Results" screen. You will be taken to your e-mail program. Type in your message and your e-mail program will send it directly to the company. Similarly, you can visit the web site of the corporate buyer by clicking on "Web Site" on the "Search Results" page. Your browser will automatically dial up the web site.

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I put in a note and the company I expected the program to find did not come up. Why?

Corporate note buyers change their requirements constantly. Perhaps the company is no longer interested in the type of note you put into Direct Connect. You can call or e-mail them to see if they are interested in your cash flow. On the other hand, the company may want to buy your note, but the database is not correct. If that is the case, simply let Direct Connect know. On the Input Screen, click on "Direct Connect On The Web." You will be taken to the Direct Connect web site. Post a message, we will make the necessary changes.

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What if a company is no longer in business?

Let Direct Connect know. Click on the "Direct Connect on the Web" button on the "Input" screen. From the Direct Connect web site you can post messages, send email and read information about the note buyers.

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What if a note buying company gives me really good service? Can I post that information?

Yes. It is a service to all note brokers to let them know the good companies from the bad. Simply let Direct Connect know. We will review all comments and post those that are not slanderous. Click on the "Direct Connect on the Web" button on the "Input" screen. From the Direct Connect web site you can post messages, send email and read information about the note buyers.

We will, however, monitor the comments. Try to make your comments useful for other brokers and note sellers. We encourage honest criticism. 

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I have a cash flow that is not on the list called "Type of Note", what should I do?

Select "Other." Many cash flow buyers have indicated they will buy any type of secure, collateralized cash flow. You can also e-mail a buyer whom you think is interested in that type of note. In short, contact a potential note buyer directly if you are unsure of the products they will buy.

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I don’t understand some of the questions on the input screen. What should I do?

All of the questions on the Input Screen have explanations in the box at the bottom of the screen. Scroll to the bottom of the screen to see this answer box.

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On the "Search Results" screen, the note buyer does not have an e-mail address. How can I e-mail them?

You can’t. They don’t have an e-mail address.

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Do I have to send a cover letter to the note buyer with my note?

No. However, it is professional to do so. Just fill in the boxes on the General Information screen and you will have the beginning of a very professional cover letter.

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I clicked "Update", the files were downloaded, yet when I start Direct Connect, I have the same number of institutional buyers in the database.

There are a number of possibilities. The first and most likely scenario is that you updated the database but we have not added to or removed buyers from the Direct Connect database. For more information on how often to update, please refer to question #3 above.

It is also possible, that the icon with which you start Direct Connect is not the correct one. This can occur if you manually create an icon for Direct Connect on your desktop, for example. If you manually create a shortcut to start Direct Connect, please make sure that your shortcut points to the file called "NBstarter.exe" in your Direct Connect program directory and not to the file called "Direct Connect.exe". NBstarter is the program that gets called first when you start "Direct Connect". It's purpose is to check if you have downloaded a new update, and if so, to replace your old copy with the newly downloaded one.

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